A CLATSOP SBDC TRAINING COURSE...

Building a Customer-centric Culture

Learn the core mindsets, tools, and habits that create a truly customer-centric culture—one where every interaction, decision, and process is designed with the customer in mind.

Created by

Robert Killen

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Robert Killen is a trainer and consultant specializing in communication, culture, and performance. He helps small businesses and professionals develop practical skills that improve clarity, engagement, and results.
Robert has led several business support organizations, including the Lane Small Business Development Center, the Regional Accelerator and Innovation Network, and multiple Chambers of Commerce.
Additionally, Robert helped design and build the Clatsop SBDC Online Business Academy.

Course Lessons